“I have been living with mental illnesses since I was 13... hospitalized more than 10 times since I was 19. After being in therapy for the last six months, I feel more stable than I have in my whole life... I love what they have done for me.” 

- Headway Client

Case Management

Having a child with severe and long-term mental health needs can be overwhelming, confusing, tiring, and expensive. To help, our case management team provides collaboration and connections between services. We work to improve access to resources and services that can help children and families.

What is Case Management, and who is it for?

Our case management staff provide resources and connection to services for overburdened families whose children struggle with functioning at home, school, or in their community due to their mental health with the goal of improving functioning in all areas. We help families find and access the resources they need such as mental health services, health services, basic needs support, educational support and social services. We also monitor the effectiveness of services as children grow and change.

How often do families see case managers, and where?

A face-to-face meeting with the child and/or child’s parent or guardian is required at least once every month. It may be necessary and beneficial to meet more frequently, based on the level of need. Meetings can take place in the child’s home, school, or in the community.

Who is eligible?

Children ages 3 to 17 who live in Hennepin County are eligible. They must have a qualifying mental health diagnosis and experience significant impairment at home, school, or in the community. The child must be assessed by a mental health professional to determine qualifying diagnosis and level of functioning.

What does it cost?

Case Management Services are provided at no cost to families, regardless of income. Services are covered by Hennepin County funding or insurance, with no co-pays or any other fees.

What consent is necessary for services?

Because our services fall under Hennepin County funding or insurance, we need the consent of a parent or guardian.

Is a referral needed?

Referrals can be made by mental health professionals or the child’s school, but parents and guardians can also contact us directly.

How do I get started?

For more information or to make a referral, you can contact us and ask for the Case Management Coordinator at 612-861-1675 or email us at info@headway.org.

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