“I've worked with Headway for over ten years and the quality of the services they provide to youth and their family has been excellent. The staff genuinely care about their clients and want them to be successful…they hold their young clients accountable for their behavior.

- Willie Bridges, Senior Planning Analyst, Office of the Hennepin County Attorney

Headway Minute

November 1, 2012

"Discovering Headway"
New Video Tells Our Story

Last spring Headway conducted its annual client satisfaction survey. The feedback was outstanding and humbling.

  • 94% are happy or extremely happy with services they have received at Headway
  • 93% agree or strongly agree that Headway is helping them make progress in the area that brought them to us
  • 92% would recommend Headway to a friend or co-worker

What is the secret of our success?

We are proud to debut "Discovering Headway" a video that embodies the spirit of Headway Emotional Health Services.

Composed of employee interviews, the video shares the spirit and attitude of who we are and why we do what we do.

The video was created to share what we learned this past summer and fall in a process intended to give us a better picture of the "soul of Headway."

Aptly called the Discovery Project, in-depth, peer interviews of nearly 50 staff revealed five core themes about Headway - passion for what we do, a spirit of innovation, organizational support for learning, connectedness to each other and the community, and focus on the people we serve. The interview process identified these themes as central to the services we provide and the organization wide commitment to supporting our clients.

For more information on the Discovery Project click here

Camera...Action! The outcomes of the project were so clear and powerful, we decided the best way to share the Discovery story was to show it through the very people who make Headway what it is -- our employees -- and the concept for the video was born.

Discovering Headway: Passion. Focus. Innovation. Learning. Connectedness.

Stay Tuned! A great deal of wonderful video footage remains from our filming. We will be sharing the stories and messages in the coming weeks in other videos that will highlight other facets of this varied and talented organization. In the meantime, we hope you will take a few minutes to hear from our staff "Discovering Headway" - we promise you will be inspired.

Ready...set...donate! Give to the Max Day

Headway is participating in Give to the Max Day on Nov. 15. Please consider joining our supporters in making a tax deductible gift to support Headway Emotional Health Services. Your contribution will make it possible for us to provide support and services to anyone seeking our help, regardless of their life situation or ability to pay. Our goal is to raise $5,000 on November 15!

What is Give to the Max Day? It's a day when thousands of Minnesota nonprofits will come together to raise millions of dollars in just 24 hours. Be a part of it -- we'll send you an e-mail reminder as the date approaches! The Twins are in! (See what the Minnesota Twins say about GTTMD)

Pat Dale, CEO
Headway Emotional Health Services

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